Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are dispatched with tracking and drop-off without signature. Packages can also be sent via UPS Extra with required signature. Please contact us before choosing this method of delivery, as it involves additional costs. Whichever shipment choice you make, you will be able to find a tracking number in your customer account. If this is not available, please contact us at the following e-mail address: atelier@maisonsosei.com, quoting your order number.
Shipping costs include preparation, packaging and postage. Preparation costs are fixed, whereas transport costs vary according to the total weight of the parcel. We recommend that you combine all your items in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are sized appropriately and your items are adequately protected.